TERMS & CONDITIONS

Q13 DYNAMIC

Last updated: 25/DEC/2025

Welcome to Q13 DYNAMIC ("Website", "we", "us", "our"), operated by QIE DYNAMIC ENTERPRISE.

By accessing or using this website https://q13dynamic-vr.com/, placing an order, or registering as an agent, you agree to be bound by the following Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please do not use our website or services.

1. COMPANY INFORMATION

• Website Name: Q13 DYNAMIC
• Company Name: QIE DYNAMIC ENTERPRISE
• Contact Number: +60 19-842 8621
• Warehouse Location: Selangor, Malaysia
• Service Coverage: Malaysia only (excluding Sabah & Sarawak)

2. ELIGIBILITY & LEGAL COMPLIANCE

• You must be 18 years old and above to purchase fireworks or register as an agent.
• All fireworks sold are intended for legal use only in accordance with Malaysian laws and regulations.
• Customers are responsible for obtaining any required permits or approvals from relevant authorities if applicable.
• We reserve the right to reject or cancel orders if we believe the purchase violates Malaysian law.

3. PRODUCTS & CONTENT

• Product images and videos displayed on this website are sourced from our official supplier KLM Firework (https://klmfirework.com).
• These materials are used for reference and marketing purposes only.
• Actual product appearance may vary slightly due to packaging, batch variation, or lighting conditions.
• All content on this website remains the intellectual property of Q13 DYNAMIC, unless otherwise stated.

4. ORDERS & PAYMENTS

• Orders can be placed online through our website.
• Payment Method: Manual bank transfer via WhatsApp
• Payment Process: After order submission, WhatsApp will open with order details. Complete payment via local bank transfer and send proof via WhatsApp.
• Orders will only be processed after successful payment confirmation via WhatsApp.

5. DELIVERY POLICY

• Delivery is available within Malaysia only, excluding Sabah and Sarawak.
• All orders are dispatched from our Selangor warehouse.
• Estimated delivery time: 2 – 5 working days, subject to courier service and location.
• Delivery delays caused by courier issues, weather, public holidays, or force majeure are beyond our control.

6. NO REFUND / NO RETURN POLICY

ORDER MODIFICATION POLICY

7. AGENT / AFFILIATE PROGRAM

7.1 Agent Role

• Agents act solely as promoters.
• Agents do not store, handle, pack, or deliver fireworks.
• All operations from order processing to delivery are handled entirely by Q13 DYNAMIC.

7.2 Agent Registration & Approval

• Agent registration is subject to our approval.
• Upon approval, agents will receive a unique referral link, for example:
  https://q13dynamic-vr.com/?discount={AgentID}
• Commission is tracked based on successful purchases via the agent's referral link.

7.3 Agent Fee

• Agent Fee: RM200 per year
• Agents who do not pay the agent fee will only receive 50% of the standard commission rate.

7.4 Commission Structure

A) COMMISSION RATE – WITH AGENT FEE

Custom Rate

• Code: B4 | Commission: RM10
• Code: SV115 | Commission: RM30
• Code: SV113 | Commission: RM30
• Code: SV106 | Commission: RM30
• Code: SV107 | Commission: RM30

Common Rate

• Size: 4" – 6" | Commission: RM30
• Size: 7" – 9" | Commission: RM40
• Size: 10" | Commission: RM50
• Size: 11" – 12" | Commission: RM60
• Size: 18" – 24" | Commission: RM70

B) COMMISSION RATE – WITHOUT AGENT FEE

Custom Rate

• Code: B4 | Commission: RM5
• Code: SV115 | Commission: RM15
• Code: SV113 | Commission: RM15
• Code: SV106 | Commission: RM15
• Code: SV107 | Commission: RM15

Common Rate

• Size: 4" – 6" | Commission: RM15
• Size: 7" – 9" | Commission: RM20
• Size: 10" | Commission: RM25
• Size: 11" – 12" | Commission: RM30
• Size: 18" – 24" | Commission: RM35

7.5 Commission Payment

• Commission is calculated based on successful and completed orders only.
• Commission payout is made once per month.
• Any cancelled or unpaid orders will not qualify for commission.
• We reserve the right to withhold commission in cases of abuse, fraud, or violation of these Terms.

8. DATA PROTECTION & PRIVACY

• We collect personal data from:
  • Customers (for order processing and delivery)
  • Agents (for agent management and commission purposes)
• All data is handled in accordance with the Personal Data Protection Act 2010 (PDPA).
• We do not sell or disclose personal data to third parties except where required for delivery, payment processing, or legal obligations.

9. LIMITATION OF LIABILITY

10. TERMINATION

• We reserve the right to:
  • Suspend or terminate any account (customer or agent)
  • Cancel commissions
  • Restrict access to the website
  if any violation of these Terms & Conditions is detected.

11. CHANGES TO TERMS

• We may update these Terms & Conditions at any time.
• Continued use of the website after updates constitutes acceptance of the revised terms.

12. GOVERNING LAW

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia.

13. CONTACT US

For enquiries or support, please contact:

• 📞 +60 19-842 8621
• 🌐 https://q13dynamic-vr.com/
• 🏢 QIE DYNAMIC ENTERPRISE